testTag: post-cookie

Why post-cookie targeting solutions can not retread old ideas

It has been more than a year since Google announced that it would stop supporting third-party cookies in its Chrome browser in early 2022. In that time, the advertising technology industry has been developing post-cookie plans and products to fill the white space in targeting that cookie retirement will expose.

The trouble is that many of the proposed solutions are really simple retreads of old ideas. This is not a moment for retrograde thinking — it is a moment for the industry to innovate.

Path of Least Resistance

For advertisers, the path of least resistance may be to fall back on targeting technologies available today that are not dependent upon cookies, or to rely on one or more yet-to-emerge ID spaces to replace cookies.

As far as currently available solutions, proposals usually involve one or more of the following strategies:

  1. Double down on first-party data to target existing customers who have opted in to receiving an advertiser’s messages
  2. Return to classic contextual targeting, using words, images, audio and video on page to show ads in environments that are brand-safe and relevant
  3. Dedicate even more budget to the walled gardens that benefit from a large base of opted-in users with consent

Surely, brands and their agencies will employ all of these strategies to some degree, but they come at a cost. Plainly stated, this is why advertisers do not concentrate their budgets against them today.

First-party Data

When brands focus messaging against first-party data, they sacrifice new customer growth opportunities. Needless to say, abandoning any method of new customer acquisition in a crowded advertising market is not a sound business strategy. Yes, brands can try to find new prospects who look exactly like current customers, but without cookies and retargeting, that will become more difficult.

Contextual Targeting

By allocating more budget to classic contextual, brand marketers give up precision, which deteriorates return on ad spend. Most advertisers are aware that contextual goes beyond basic keyword targeting. But, it’s harder to create a perfect match between the ad and customer interest when using page signals alone.

Walled Gardens

If brands increase reliance on walled gardens, they cede control of customer relationships to these massive platforms. These behemoths share woefully little data or insight with the brand and agency, forcing marketers to rely on a black box of reporting. It is sort of the opposite of relying on first-party data — the brand might get scale and new customer opportunities but at a loss of any insight into their best customers or prospects

Emerging Multi-ID Options

Those are the options available now. As for what will be available in the future, there are a number of strong proposals across the industry for IDs that are functionally equivalent to third-party cookies, yet respectful of consumer privacy.

The Trade Desk’s UID2, LiveRamp’s ATS, LiveIntent’s nonID, ID5’s Universal ID, and Britepool’s ID have all emerged as independent options. While Google is developing a one-to-several solution called FLoCs, or Federated Learning of Cohorts. FLoCs propose to protect consumer privacy by grouping users into cohorts with similar behaviors – allowing one-to-several, rather than one-to-one tracking and targeting.

This emerging multi-ID space will definitely occupy a valuable place in the post-cookie targeting landscape. These solutions do not suffer the same drawbacks as the options described above, but they do have their own.

Most notably, the opt-in paradigm of the one-to-one proposals means these new identifiers will have much less scale than cookies. Given the number of competing proposals, the multi-ID space will be fragmented, introducing tremendous complexity.

Embrace the post-cookie transition

The transition away from cookies gives advertising organizations choices. Anchor to the familiar, such as first-party data, contextual advertising, walled gardens, or a raft of cookie-like IDs. Or, brands and agencies can embrace the transition.

The readily available cookie-free options come with clear limitations. Simply substituting an emerging identifier for cookies carries lots of uncertainty. Settling for a substitute is not going to give advertisers what they are looking for, and they will undoubtedly express disappointment.

But resting on one’s laurels, waiting for the ideal future path to emerge is not exactly innovative — it is passive. Brands and agencies can proactively develop new solutions to the issues of targeting and privacy. This requires these organizations to embrace some of the new limitations, rather than finding new ways around the resistance. If brand marketers only have access to certain signals, how can they combine them to deliver the best ad experiences? How much are brands willing to invest in testing right now? How willing are they to accelerate the percentage of budget they devote to cookieless solutions?

If the current post-cookie options on the table make one thing clear, it is that marketers cannot wait. If none of the options seem palatable, each individual brand has time to create the formulas that will work for them. Digital advertising is not going anywhere. But those that opt for the path of least resistance are going to be left behind.

If you want to learn more about how Dstillery can help you prepare for a post-cookie future, contact us.

How Retailers Can Invest in Data Now to Prepare for the Post-cookie World

There’s no denying online retail’s momentum. E-commerce sales accounted for nearly $1 out of every $5 spent on retail purchases at the end of 2020. While retailers are suddenly eager to invest more online and expand their eCommerce operations, they are speeding towards a wall. 

The technology and tactics deployed today to stand out in a crowded marketplace are not going to work the same way a year from now, due to continued changes in browser privacy policies. Chrome, the web browser with the largest market share, will stop supporting cookies, the mechanism through which retailers collect data and then target their ads, beginning at some point in 2022. Google compounded marketers’ fears earlier this year when it stated that it would not support any identifiers that replace cookies for one-to-one targeting.

Retailers rely on retargeting to effectively reengage their current known prospects. Retargeting relies on cookies. Therefore, these changes mean that many of the data signals powering online retail’s surge will dry up. Requiring new solutions to effectively reach a brand’s best audiences. Retailers need to lay the groundwork now. They should test and learn which solutions to incorporate into their programs in 2021, to avoid stalling out in 2022.

Your real customer insights

While nearly every media expert can advise retailers to look at their first-party data, making that data actionable requires digging a little deeper.

Start by considering your image of the customer. It might be the single audience for which a product was specifically designed. It might be a few different segments that the brand sees as likely buyers. But often, this vision can differ from an e-commerce vendor’s actual customers.

While big data can help test a hypothesis and prove it right or wrong, it’s also great for uncovering surprises. One thing we constantly find in ad performance — and the resulting sales conversions — is that the audience that responds best is not always the image with which the brand started. This is a good thing because it opens new worlds of opportunity for brands.

The coming shifts in data collecting are unfortunately going to make this harder, so it’s important that retailers learn as much about their entire audiences as they can right now. Dig into the insights and conversion data to find out who your actual customers are. Who are the high lifetime-value buyers and the repeat buyers? Do they match your perception? The information you gather now can help define your campaigns and creatives going into the future, so invest heavily in a deep understanding now. This will prove to be valuable when retargeting site visitors becomes increasingly harder. Even better, these insights don’t have to be cookie or even ID-based right now.

Every online retailer is aware of the looming change to third-party cookies in Google’s Chrome Browser. What many may not be aware of is that there is already a large swath of internet traffic that is happening outside of cookies. Browsers like Safari and Firefox have had cookies turned off by default for years, and the audiences using those aren’t producing the same kind of behavioral insights. Right now, a little more than 40% of U.S. web ad inventory is not addressable. Once Chrome retires the third-party cookie, many in the industry expect that more than 70% — and even up to 90% — of inventory will lack a login or ID.

But that doesn’t mean they’re worthless. Safari is found on Apple products, which are often more expensive than competing products, and therefore likely owned by consumers with higher incomes. That’s a valuable audience for retailers. To prepare for the post-cookie future, start running campaigns that don’t rely on third-party cookies on these browsers today and gather all of the campaign data you can. Then, compare it to the cookies campaign data, and make adjustments as needed.

This cookie-free data is going to form the baseline for many of the campaigns you run in 2021, especially as retailers wait for wider adoption of identifier alternatives. So get familiar with cookie-free campaigns and establish a baseline you’re comfortable with.

A post-pandemic forecast

Retailers are already trying to understand how pandemic-influenced buying decisions will impact their revenue in the long run. There are looming questions over whether customers who mostly purchased online over the past year will return to stores, or if they will remain avid e-commerce shoppers. Are surges in spending temporary, or here to last?

Retailers will respond to this question differently, too. Those with online storefronts and physical locations will hope to retain customers, no matter how they purchase. Those with online-only or delivery businesses need to predict upcoming churn and prepare media plans for both retaining customers and continuing to convert new ones.

Understanding these behaviors is even more critical in light of the changes to targeted advertising coming in 2022. Start getting a sense of the messaging mix now, so that you can deploy the right plan in 2022 when buying behaviors will likely be more predictable than they were in 2020.

Above all else, retailers shouldn’t panic. The recent ad industry events aren’t the end of effective online advertising – they are simply the end of the previous era. Retailers that take the rest of this year to pore over their data and better understand their customers, their campaign performance, and how to activate these learnings in the authenticated and unauthenticated digital ecosystem, should have no trouble transitioning to a new era.

Dstillery offers a solution for the post-cookie world called ID-free®. Please contact us if you want to learn more.